Terms & Conditions

Below are our Terms and Conditions. No confusing legal jargon, no tiny fine print. Just simple, straight forward rules that are fair to you and to us.

PRICES & TAXES
All of the prices you see on our website are inclusive of GST and always quoted in the mighty NZ dollar.

PAYMENT OPTIONS
We accept Visa and Mastercard in our secure online checkout.  We can also take payment by direct bank transfer on request.

RETURNS POLICY
Our returns policy is simple and fair and we offer exactly what we expect when we shop online. If it’s broken, damaged or gone missing in transit we’ll replace it or give you your money back, at no extra cost to you. Please let us know within 48 hours of delivery.

INSURANCE & COVERAGE
All of the goods we send are insured up to the point of delivery. We’re not covered for any goods that are damaged or stolen after being delivered.

OUT OF STOCKS
In the unlikely event we’re out of stock of a product you’ve bought we’ll let you know as soon as possible. You can decide whether you want your money back on that product, a replacement orwait until its back in stock.

PRIVACY POLICY

We know that entering personal information on the internet can be a worrying thing for many, which is why we treat your privacy seriously. Rest assured that any details you submit, either for orders or to join our mailing list, are stored safely and will never be sold or distributed to third parties.

Our system will securely remember your address and contact details to save time on future orders, but we will never store your credit card details unless you ask us to. If you don’t already have your details registered with us, this will happen automatically after placing your first order with us.
If you join our mailing list you can expect an occasional e-newsletter from us with some kick arse deals. You can unsubscribe from our mailing list at any time using the link at the bottom of the email or by contacting us.

YOUR SECURITY

Elemental Cider uses 128-bit SSL (Secure Socket Layer) encryption for your secure online credit card processing using “payment express”, whereby sensitive information is encrypted to protect your privacy. The information submitted is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When you access parts of our site secured with SSL (the payment screen) a symbol displays in your browser window indicating that the site is secure (usually a little locked padlock symbol).

You can help to protect your details from unauthorized access by logging out each time you finish using the website, particularly if you are doing so from a public or shared computer.

Elemental Cider Ltd doesn’t see or hold your credit card details. We’re shown the first six and last two digits of your number purely to identify your order before we can send the goods.

WEBSITE TERMS

Content
We try hard to ensure the information on this site is current and accurate, and it has been compiled in good faith. If you notice an error please let us know and we will correct it but we are not liable for any mistakes or out-of-date information.

Third-Party Websites and Hyper-linking
All links and references to other websites, organisations or people are provided for convenience only, and should not be taken as an endorsement by us.

Right to Use Website and Content
You may access and print the content on this site for informational and non-commercial purposes provided you include a prominent written acknowledgement of our rights.

Intellectual Property
The name “Elemental Cider”, “Not! Sweet As…” and all other trademarks, text, graphics and other copyright
works and any other intellectual property that is used on this website belongs to us and may not be reproduced without our express written consent.

Privacy Policy

We know that entering personal information on the internet can be a worrying thing for many, which is why we treat your privacy seriously. Rest assured that any details you submit, either for orders or to join our mailing list, are stored safely and will never be sold or distributed to third parties.

Our system will securely remember your address and contact details to save time on future orders, but we will never store your credit card details unless you ask us to. If you don’t already have your details registered with us, this will happen automatically after placing your first order with us.

If you join our mailing list you can expect an occasional e-newsletter from us with some kick arse deals. You can unsubscribe from our mailing list at any time using the link at the bottom of the email or by contacting us.